At DutyFreeMakeup, we strive to ensure customer satisfaction. Please read our cancellation and refund policy carefully:

1. Order Cancellation:

  • Orders can be cancelled within 1 hour of placing the order by contacting support@dutyfreemakeup.com.

  • Once shipped, orders cannot be cancelled.

2. Refunds:

  • Refunds are processed only for defective, damaged, or wrongly delivered products.

  • Refunds will be initiated within 5-7 business days to the original payment method after inspection.

3. Non-Refundable:

  • Opened or used cosmetic products are not eligible for return due to hygiene reasons.

4. Exchange:

  • We offer product exchange for eligible complaints (wrong item, damaged on arrival) within 48 hours of delivery.